Sense

I lead product design for four product areas: Chatbot, Messaging, Discover & Meetings. My biggest accomplishment is designing Sense Chatbot from the ground-up, which won the "Best Innovative Tech Solution" by Lighthouse Research & Advisory's HR Tech Awards, 2022 User Experience Design    |    User Research    |    Design System
A Brief History

Sense transformed from an ATS add-on product that helped automate data writebacks from recruiter-created campaigns to an all-in-one product suite to automate at scale for agencies. Recruiters were having difficulties maintaining their 1-on-1 candidate relationships, and a good chunk of that effort was manual and time- consuming. The chatbot product idea was born - to help automate tasks and help foster better relationships between agencies and their candidates pool.

In 2019, Sense set out to become the only all-in-one recruiting solution for agencies. I was hired to lead product design for the latest addition to their product suite - the recruiting chatbot.

Sense Showcase

Projects I've led end-to-end as the Lead Product Designer.

Chatbot 1.0 MVP
Shipped 2020

Our Chatbot MVP served a crucial purpose for us and our customers during the pandemic. As mass layoffs were happening, and opportunities seemed to evaporate, our Chatbot served to not only increase the number of candidates at the top of the recruiting funnel by increasing outreach - but it also reduced contract churn that was inevitable with our client base. We shipped a candidate chatbot experience and a way to build your own conversation flow in less than a year.

See Project
Live Agent Transfer
Shipped 2023

Live agent transfer integrates Sense Messaging with Sense Chatbot by allowing customers to set-up live agent transfers from candidates interacting with Chatbot. This would allow candidates to connect with recruiting teams on Sense Messaging for real-time conversations.

See Project
Chatbot 2.0
Shipped 2023

Chatbot 2.0, or "Mission Bot" as it's called internally, is part of our new redesign of the chatbot conversation flow designer. With this product, we will be bringing AI and Machine Learning to the forefront of the experience. The basis of the project lies in training models for how chatbot will understand and parse responses.

Case study available by request.

How Chabot is doing in the wild

Since launching our MVP back in 2020, we've added over 10 new features and improved on technical specs to optimize the chatbot building experience including: a meeting creation integration, automated chatbot flow publisher, ATS writeback for collected data, job matching capabailities, candidate record creation and updates, and data review. Our first use case, data enrichment, remains to be the most popular use case across our customers.