Sense transformed from an ATS add-on product that helped automate data writebacks from recruiter-created campaigns to an all-in-one product suite to automate at scale for agencies. Recruiters were having difficulties maintaining their 1-on-1 candidate relationships, and a good chunk of that effort was manual and time- consuming. The chatbot product idea was born - to help automate tasks and help foster better relationships between agencies and their candidates pool.
In 2019, Sense set out to become the only all-in-one recruiting solution for agencies. I was hired to lead product design for the latest addition to their product suite - the recruiting chatbot.
Since launching our MVP back in 2020, we've added over 10 new features and improved on technical specs to optimize the chatbot building experience including: a meeting creation integration, automated chatbot flow publisher, ATS writeback for collected data, job matching capabailities, candidate record creation and updates, and data review. Our first use case, data enrichment, remains to be the most popular use case across our customers.